Thinking of switching your traditional lighting to LED energy saving lighting and not sure where to start? Scroll through our questions and answers below to find out the facts.
ALL THE ANSWERS TO
YOUR FREQUENTLY ASKED QUESTIONS
STILL HAVE A QUESTION? GIVE US A CALL AT 1-800-311-6860
GENERAL QUESTIONS Are there any discounts on bulk orders?
Yes, volume order prices are available depending on the quantity of the order.
Can you help me with installations?
Yes, we have a team of licensed and insured electrical contractors to assist you in the process. You will also have a dedicated Brightologists to help you every step of the way. We make switching to LED lighting easy.
What is your return policy?
We accept any unused product within 10 days. Please request an RMA for the return or download from here. We will not accept the package without one and will return at customers expense. The refund will be applied back to the original purchase minus any fees and shipping charges. Apologies but original shipping charges are not refundable.
Is there a restocking fee for returns?
Yes, there is a 20% fee of the total order.
What kind of certifications do your products have?
Most of our lights will be within the United States code of certifications. (UL Listed, ETL, DLC.
Do you ship nationwide?
Yes, we do! Please send us an email requesting a quote.
Can your Lighting Expert come to my property to help me find the best lighting?
Yes, please call 1-800-311-6860 or click HERE to schedule a site visit.
How long does it take for delivery of the LED lights ?
Approximate time for delivery will vary, please call 1-800-311-6860 to find out more details on specific products. Most of our products will ship within 5-7 business days.
RETROFIT Are all retrofits main voltage?
Most retrofits have the appearance of a conventional lamp and are used as direct replacement for the existing one. With downlights and spotlights it’s common to have a 50mm dia reflector lamp. The mains voltage ones are usually called GU10, which refers to the flattened pins on the base. However, some are available for 12V supply fed from a transformer. For example direct replacements for 50mm dichroic LV downlights will have thinner pins and are often called MR16 or GU5.3 lamps.
Are retrofit lamps all the same size?
No. It may be necessary to purchase a sample of the retrofit lamp to ensure it fits your fixture as many have different measurements.
What are some of the dangers when retrofitting existing fixtures?
Overheating of LED lamps could be a potential fire hazard. Overheating can cause damage to lamp sockets, wiring and lamps, and in extreme circumstances, it can even melt fixtures. Always ensure these are installed by a licensed electrician.
Will the retrofit have the same light output?
Always ask for the amount of lumens and compare this with the unit you are replacing. Often there will be mention of the output from the LED chip and not the complete fixture. Brightology Lighting experts will always guide you in the correct direction.
ENVIRONMENT Are LEDs recycled?
LEDs should be collected separately from household wastes and must be treated the same as standard electronic equipment.
How does LED lighting reduce CO2 emissions?
LED lights use less power per watt and offer a better lumen output which means, less energy is consumed reducing the emissions of CO2 gasses. LED lighting uses 90% less energy and lasts longer than incandescent or fluorescent lighting, meaning they will not need to be replaced as often.
Are LEDs considered Green Technology?
Green technology is a product that aims to reverse or reduce the harmful impacts humans have made on the planet. LEDs consume less energy than older lighting, don’t contain toxic materials and are also long lasting which means they need to be replaced less often.
ABOUT LED’S How is light produced in an LED?
Light-emitting diodes produce light by a process called electroluminescence. When an LED is given electricity, electrons start moving at the junction of the N-type and P-type semiconductors within the diode. When there is a jump over of electrons at the p-n junction, the electron loses a portion of its energy. In regular diodes this energy loss is in the form of heat. However, in LEDs the specific type of N and P conductors produce photons (light) instead of heat. Depending on how much energy is lost defines the color of light produced.
How does LED lighting differ in the way they produce light?
LEDs produce light by direct conversion of electricity to light. HID lamps use the ionization of gases in a discharge tube to produce light. Incandescent lighting produces light by heating a filament until it is hot. Linear and compact fluorescent lamps use a UV discharge plus a phosphor to produce the light.
What standards are used to classify LED lighting for harsh, underwater and outdoor conditions?
IP (Ingress protection) ratings or UL (Universal Laboratories) ratings are commonly used to determine LED product suitability for various harsh, underwater or outdoor applications. All in all, there are a number of advantages to switching to LED lighting.
If you still have questions about how to do it, call our experts at 1-800-311-6860!
